Delight your customers and win them for life
Looking for Omnichannel, Bots, and Self-service solutions for customer service? We’ve got you covered!
Ticketing made easy
- Prioritize, categorize and assign tickets so you never lose track of them.
Resolve issues together
- Work together as teams to quickly and efficiently solve customer problems.
Support across channels
- Unify and manage all support-related communications from multiple channels on a single platform.
Manage your field workforce
- Manage your end-to-end field service operations from right within Freshdesk.
Increase your team’s productivity
- Leverage Freshdesk’s built-in capabilities to automate repetitive helpdesk tasks.
Help customers help themselves
- Create a self service experience for customers with a knowledge base and forums.
Measure and improve efficiency
- Identify problems, plan based on metrics and improve helpdesk performance.
Complete customization capabilities
- Customize your workflows, customer portal, agent roles, and more to make the helpdesk truly yours.
State-of-the-art data security
- Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems, and regulatory compliances to protect our product and platform.
Streamline all your customer conversations in one place
Automate your repetitive work and save time
Collaborate with other teams to resolve issues faster