The messaging solution for every stage of the customer journey

Freshchat helps you engage and delight your customers wherever they are – web, mobile and social messengers.

Turn your website into a working conversion machine

• Your website is an indispensable source for all your conversions and revenue. But here is the stumbling block: Content shock and attention scarcity are real — Visitors on an average spend 6 seconds on a site and drop off. With conversational, proactive, and automated 1:1 messaging, take your website out of the conversion vacuum.

Drive uncertain customers to become successful users

• If you’re growth focussed, you’ll agree that sign up is not the end of the story. Real growth starts when users find value from using your product. Use Freshchat to make onboarding and product education a breeze — segment users, personalize messages to perfection, and convert sign ups into active, engaged users.

Support and retain users to turn them into advocates

• Keep your existing customers close to you. They are your real critics and your true advocates —  Be on top of their messages and deliver customer satisfaction at scale with intelligent routing, focussed message threads, a self-service that resides inside the messenger, and connected workflows with external support apps.

Your go-to marketing, sales, and support sidekick

• Act on facts: The average open rate for emails is 20% when compared to 98% for private messages 

Automate with bots and AI

Reach out to customers before they reach you

Engage with customers, wherever they are